Elements and Performance Criteria
- Communicate organisational mission and goals
- Clarify objectives, values and standards in accordance with organisation's strategic direction
- Establish linkages between organisational objectives, values and standards and the responsibilities of relevant groups and individuals
- Ensure media and language used is appropriate to individuals and group circumstances
- State clear expectations of internal groups and individuals and explain in a manner which builds commitment to the organisation
- Address expectations of the organisation
- Investigate incidents promptly and communicate results clearly to relevant groups and individuals
- Influence groups and individuals
- Build trust, confidence and respect of diverse groups and individuals, through positive role modelling, and effective communication and consultation
- Embrace, resource and effectively implement improvements to organisational and workplace culture
- Demonstrate understanding of the global environment and new technology in work activities
- Ensure actions convey flexibility and adaptability to change and accessibility
- Ensure consultation and participation in decision making occurs with relevant groups and individuals where appropriate
- Ensure decision making takes into account needs and expectations of both internal and external groups
- Ensure decision making occurs in accordance with risk management plans for all options, and within appropriate timeframes
- Ensure that the organisation is represented positively in the media and community
- Build and support teams
- Assign accountabilities and responsibilities to teams consistent with their competencies and operational plans
- Ensure teams are resourced to allow them to achieve their objectives
- Empower teams and individuals through effective delegation and support for their initiatives
- Create and maintain a positive work environment
- Encourage teams and individuals to develop innovative approaches to the performance of work
- Demonstrate personal and professional competence
- Model ethical conduct in all areas of work and encourage others to adopt business ethics
- Adapt appropriate interpersonal and leadership styles to meet particular circumstances and situations
- Set and achieve personal objectives and work program outcomes
- Ensure self performance and professional competence is continuously improved through engagement in a range of professional development activities
- Participate regularly in industry/professional networks and groups